Documentation
A step-by-step guide for patients, doctors, laboratories and pharmacists. Find your role below and follow the steps, you will not need to ask for help.
For patients
DocPlus lets you see a doctor by video, order medicine from partner pharmacies and book tests at partner laboratories, all from one account.
What you get
- Doctors by specialty with their experience, fee and reviews.
- Video consultations from your phone or computer, so you do not need to travel.
- Prescriptions kept in your account after each consultation.
- Partner pharmacies for ordering medicine.
- Partner laboratories for pathology (blood, urine and similar) and radiology (X-ray, scan) tests, with reports delivered to your account.
- Offers and discounts, and a record of your bookings and payments.
Set up and use, step by step
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Create your account
Select Sign up, enter your name, email or phone number and a password, then enter the verification code sent to you.
Why: the code proves the email or number is yours, so appointment reminders and reports reach you and nobody else.
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Complete your profile
Open your account and add your date of birth, gender, address and a phone number you answer.
Why: doctors see these details when you book. A complete profile saves time during the consultation.
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Find the right doctor
Open Search for Doctors and pick a specialty. Not sure which one you need? Read the Specialties dictionary below. If you are unsure, search by your symptom in the dictionary, it tells you which specialty to pick.
Why: each doctor profile shows experience, fee and patient reviews so you can choose with confidence.
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Book a time
Open the doctor's profile, choose a date, pick one of the available time slots, then enter the patient's details and a short description of the problem. Booking for a child or a parent? Enter their details, not yours.
Why: the doctor reads your description before the call, so a clear one gives you a better consultation.
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Pay securely
Apply an offer code if you have one, then pay online with the payment methods shown at checkout. Prices are shown in naira. Your booking is confirmed once payment succeeds.
DocPlus does not store your card details. Payments are handled by our payment partners.
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Join your video consultation
At the booked time, open My appointments in your account and select Join. Use a quiet place, a charged device and stable internet, and allow camera and microphone when your browser asks. Keep your previous reports and medicines nearby.
Join 5 minutes early to test your sound and camera. If the call does not start, refresh the page, then contact Support. -
Get your prescription and follow-up
After the consultation, the doctor may write a prescription. You will find it in your appointment details. Leave a review afterwards to help other patients.
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Order medicine
Browse partner pharmacies, add the medicines from your prescription, enter your delivery details and pay. You can follow the order status in your account.
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Book a lab test
Open partner laboratories, choose a lab, pick the tests, choose a date and time slot and pay. When the lab finishes, your report appears in your account for download.
Why: booking ahead means no queue, and your results are stored where your doctor can discuss them with you.
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Use offers
Check Offers for current discounts. Each offer has its own dates and rules.
Tips to get the most from DocPlus
- Keep your profile and phone number up to date.
- Write down your symptoms, when they started and any medicine you take before the call.
- Upload or keep ready recent test results.
- Rate your doctor after the consultation.
For doctors
Reach patients across Nigeria, set your own fee and consult by video, without needing a clinic website of your own.
What you get
- A public profile that patients can find by specialty.
- Your own consultation fee and weekly schedule.
- Video consultations through Zoom.
- A dashboard for appointments, earnings and commission, plus reviews from patients.
- The ability to write prescriptions for your patients.
Set up, step by step
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Register
Go to Doctor login (also in the page footer under partner links), choose to register, fill in your details, and enter the verification code sent to your email or phone.
Why: this creates your doctor account and confirms how patients and DocPlus can reach you.
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Complete your profile
After you sign in, fill in every field: photo, specialty, category and expertise, education, years of experience, languages, hospital or clinic, certificate and a short description about yourself.
Why: patients choose doctors on trust. A clear photo, a real description and the right specialty help you get booked. The right specialty also puts you in the right search results. Not sure which one fits? See the Specialties dictionary.
Choose the specialty and category that match what you actually practise. Patients filter by these. -
Set your consultation fee
Enter the fee for one appointment. You may price in naira or another supported currency. Patients in Nigeria always pay in naira. When your fee is in another currency, the naira amount follows the day's exchange rate and is fixed when the patient books.
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Subscribe
Open Subscriptions in your menu, choose a plan and pay. After payment your subscription becomes active and your profile goes live. You can see all past payments under Subscription history.
Why: the subscription is what keeps your listing public. When it expires, you are removed from the doctors list until you renew.
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Set your schedule timings
Open Schedule timings, choose the days you work and add your time slots for each day, including how long each appointment lasts.
Why: patients can only book the slots you open. If you set no times, nobody can book you.
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Connect Zoom for video calls
Open Zoom setting and choose to connect your Zoom account. Sign in to Zoom when prompted and approve access. Once connected, DocPlus creates a meeting for each paid appointment automatically.
Why: Zoom is the video room for your consultations. Without it, patients cannot join your calls.
Use the same Zoom account every time and keep it signed in on the device you will consult with.
Day-to-day use
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Check your dashboard
Your dashboard summarises today's appointments, patients and earnings.
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Open Appointments
See each booking with the patient's details and what they described. Read it before the call.
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Consult
At the appointment time, select the join or start button on the appointment to open the Zoom meeting. Ask about symptoms, history and medicines.
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Write the prescription
When done, add medicines, dosage and advice to the appointment's prescription. The patient sees it in their account and can use it to order from partner pharmacies.
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Track earnings and commission
Open Commission details to see what each consultation earned, the commission DocPlus retains, and what is due to you.
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Read your reviews
Open Reviews to see patient feedback. Good reviews bring more bookings.
For laboratories
List your tests, let patients book and pay online, and deliver reports straight into their accounts.
What you get
- A lab profile on DocPlus that patients can find.
- Separate lists for pathology tests (for example blood and urine) and radiology tests (for example X-ray and ultrasound), each with your own prices.
- Bookings by time slot, so you can plan your day.
- Report upload for each test, delivered to the patient.
- A commission page showing what you have earned.
Set up, step by step
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Register
Open Laboratory login (also in the footer), choose to sign up, enter your laboratory's details and confirm the verification code sent to your email or phone.
Why: the code proves the contact details are yours, so booking alerts reach you.
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Complete your lab profile
Add the lab name, logo or photo, address, phone, email and a short description of what you offer. Patients see this on your page.
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Add your pathology tests
Open Pathology in your menu and add each test with its name, price, any preparation instructions (for example "fasting for 8 hours") and its category.
Why: clear names, prices and preparation notes mean fewer phone calls and fewer wasted visits.
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Add your radiology tests
Do the same under Radiology. Use clear names such as "Chest X-ray" or "Abdominal ultrasound".
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Set your lab timeslots
Open Lab timeslot, select your working days and the hours when patients may come in or when samples may be collected.
Why: patients can only book inside the slots you set.
Day-to-day use
Check new bookings
Your dashboard shows new test bookings, with the patient, the test and the time slot.
Collect the sample or do the scan
Follow your normal lab procedure at the booked time.
Upload the report
Open Test reports, find the booking and upload the result file. The patient is able to see and download it from their account.
Track earnings
Open Lab commission to see completed tests, the commission DocPlus retains and the amount due to you.
For pharmacists
Put your medicine catalogue online, receive orders from patients and prescriptions from doctors, and get paid through the platform.
What you get
- A pharmacy page that patients can browse and order from.
- A medicine catalogue with your own prices and stock.
- An orders list where you accept and process each order.
- Working hours, an insurer list and a commission page.
Set up, step by step
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Register
Open Pharmacy login (also in the footer), choose to register, enter your pharmacy details and confirm the verification code sent to you.
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Complete your pharmacy profile
Open Profile and add the pharmacy name, address, phone, logo or photo and a short description.
Why: patients trust a pharmacy that shows a real address and contact.
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Add your medicines
Open Medicine and add each product with its name, category, strength or pack size, price and a clear photo.
Why: accurate names and prices help patients match their prescription. Out-of-stock items should be updated or removed.
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Set your schedule timings
Open Schedule timings and enter the days and hours when you are open to prepare and release orders.
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Add insurers (optional)
Open Insurers to list the health insurers you work with, so insured patients know before they order.
Day-to-day use
Watch for orders
Open Medicine orders to see new orders with the items, quantities, the patient's delivery details and any prescription.
Check the prescription
For prescription-only medicine, confirm the prescription is valid before you supply.
Prepare and update the status
Pack the order and update its status so the patient can follow progress.
Keep stock current
Edit prices and remove sold-out items so patients never order what you do not have.
Track earnings
Open Commission details to see sales, the commission DocPlus retains and the amount due to you.
Understanding prices and payments
- All patient-facing prices are in naira.
- If a doctor prices in another currency, the naira price follows the daily exchange rate and is locked when you book.
- Medicine and lab prices are set by the pharmacy or lab and shown at checkout.
- Partners (doctors, labs, pharmacies) see what they earned and the commission DocPlus keeps in their Commission pages.
Specialties dictionary
Not sure which doctor to see? Find your symptom or condition below. Tap a specialty to see what it covers. This is general information and is not a diagnosis.
No match. Try another word.
Gynecology
Women's reproductive health, pregnancy and childbirth.
What it is: A gynecologist treats conditions of the womb, ovaries and related organs. Many also care for women during pregnancy.
When to see one: See one for painful or irregular periods, difficulty getting pregnant, pregnancy care, or changes around menopause.
Areas listed under Gynecology:
- Fertility Treatments
- Help for couples who are struggling to conceive, from tests and medication to assisted methods.
- Menopause
- Care for the years when periods stop: hot flushes, mood changes, sleep and bone health.
- Gynecological Surgery
- Operations on the female reproductive system, for example removing fibroids or cysts.
- Prenatal Care
- Check-ups, scans and advice for a healthy pregnancy, before the baby is born.
Ophthalmology
Eyes and vision.
What it is: An ophthalmologist is a medical doctor for the eyes. They test vision, treat eye disease and perform eye surgery.
When to see one: See one for blurred vision, eye pain, redness, floaters, or if an eye test shows a problem.
Areas listed under Ophthalmology:
- Glaucoma
- Treatment of raised pressure inside the eye, which can slowly damage vision if left untreated.
- LASIK Surgery
- Laser surgery that reshapes the front of the eye to reduce the need for glasses.
- Retina Specialist
- Care for the light-sensing layer at the back of the eye, including diabetes-related eye damage.
- Cataract Surgery
- Replacing a cloudy lens (cataract) with a clear artificial one.
Pulmonology
Lungs and breathing.
What it is: A pulmonologist treats diseases of the lungs and airways.
When to see one: See one for a cough that will not go away, shortness of breath, wheezing, or loud snoring with tiredness.
Areas listed under Pulmonology:
- Respiratory Therapy
- Treatments and exercises that help you breathe better, including oxygen support.
- Sleep Disorders
- Problems such as sleep apnoea, where breathing stops briefly during sleep.
- Asthma Management
- Controlling asthma with the right inhalers and avoiding triggers.
- COPD Treatment
- Long-term care for chronic lung disease, often linked to smoking or fumes.
Dietetics
Food, nutrition and healthy eating.
What it is: A dietitian plans what you eat to prevent or manage a health condition and to reach a healthy weight.
When to see one: See one if you have diabetes, high blood pressure, kidney disease, a weight goal, or need a meal plan.
Areas listed under Dietetics:
- Nutritional Counseling
- One-to-one advice on what to eat for your health condition or goals.
- Weight Management
- Safe, sustainable plans for losing or gaining weight.
- Sports Nutrition
- Eating to support training, energy and recovery for athletes.
- Eating Disorders
- Support for unhealthy eating patterns such as anorexia or binge eating.
Nephrology
Kidneys and urinary system.
What it is: A nephrologist treats kidney disease. In this list the group also covers common urinary and prostate problems.
When to see one: See one for swelling of the feet, changes in urine, kidney stones, or high blood pressure that is hard to control.
Areas listed under Nephrology:
- Kidney Stone
- Treatment and prevention of hard deposits that form in the kidney.
- Prostate Health
- Care for prostate problems in men, such as difficulty or frequent urination.
- Urinary Tract
- Infections and other problems of the tubes that carry urine.
- Bladder Issues
- Leaking urine, frequent urges or pain when passing urine.
Endocrinology
Hormones and metabolism.
What it is: An endocrinologist treats glands that produce hormones, such as the thyroid and pancreas.
When to see one: See one for diabetes, thyroid problems, unexplained weight change, or hormone-related symptoms.
Areas listed under Endocrinology:
- Thyroid Disorders
- An overactive or underactive thyroid gland (the gland in the neck that controls energy use).
- Diabetes
- Managing blood sugar with medicine, diet and monitoring.
- Hormone Therapy
- Replacing or balancing hormones when the body does not make enough.
- Pituitary Disorders
- Problems of the small master gland at the base of the brain that controls other hormones.
Dentistry
Teeth, gums and mouth.
What it is: A dentist keeps teeth and gums healthy and repairs damage.
When to see one: See one for toothache, bleeding gums, bad breath, or for a check-up every six months.
Areas listed under Dentistry:
- Teeth Whitening
- Cosmetic treatment to lighten stained teeth.
- Dental Implants
- Artificial tooth roots that hold a replacement tooth permanently.
- Orthodontics
- Braces and aligners that straighten teeth and correct the bite.
- Oral Surgery
- Procedures such as removing wisdom teeth or treating jaw problems.
Rheumatology
Joints, muscles and autoimmune disease.
What it is: A rheumatologist treats long-term joint and tissue conditions, including those where the immune system attacks the body.
When to see one: See one for joint pain and swelling that lasts, morning stiffness, or unexplained rashes with joint pain.
Areas listed under Rheumatology:
- Arthritis Management
- Medicines and lifestyle advice for long-term joint inflammation.
- Osteoporosis
- Weak, brittle bones that break easily. Care includes tests and bone-strengthening treatment.
- Lupus Care
- Management of lupus, an autoimmune condition that can affect skin, joints and organs.
- Gout Treatment
- Controlling sudden, painful joint attacks caused by uric acid crystals, often in the big toe.
Neurology
Brain, spinal cord and nerves.
What it is: A neurologist treats diseases of the nervous system.
When to see one: See one for frequent severe headaches, seizures, numbness, tremors, memory problems or weakness on one side.
Areas listed under Neurology:
- Brain Surgery
- Operations on the brain, carried out by a neurosurgeon.
- Neurological Rehab
- Therapy to regain movement and skills after a stroke or nerve injury.
- Multiple Sclerosis
- Care for MS, a condition where the protective coating of nerves is damaged.
- Epilepsy Management
- Seizure control with medicine and follow-up.
- Radiation Therapy
- Targeted radiation used to treat some brain and nerve tumours.
Oncology
Cancer.
What it is: An oncologist diagnoses and treats cancer and works with other doctors on your care plan.
When to see one: See one if a doctor suspects cancer, a lump is found, or you need cancer treatment or follow-up.
Areas listed under Oncology:
- Chemotherapy
- Medicine that kills or slows fast-growing cancer cells.
- Surgical Oncology
- Surgery to remove a tumour and nearby tissue.
- Immunotherapy
- Treatment that helps your own immune system fight cancer.
Pediatrics
Children and teenagers.
What it is: A pediatrician is a doctor for babies, children and teens, from birth to about 18 years.
When to see one: See one for a child's fever, cough, slow growth, feeding problems, or routine check-ups and vaccines.
Areas listed under Pediatrics:
- Child Health
- General care and check-ups for children, including growth and development.
- Pediatric Surgery
- Operations on babies and children.
- Neonatal Care
- Specialist care for newborns in their first weeks, especially premature or sick babies.
- Child Vaccinations
- Routine immunisation to protect children from serious infections.
Gastroenterology
Stomach, intestines and liver.
What it is: A gastroenterologist treats the digestive system.
When to see one: See one for long-lasting stomach pain, heartburn, blood in stool, vomiting, yellow eyes or liver concerns.
Areas listed under Gastroenterology:
- Colonoscopy
- A camera test of the large bowel, used to find polyps or cancer early.
- Liver Disease
- Care for hepatitis, fatty liver and other liver conditions.
- Gastric Bypass
- Weight-loss surgery that reduces the size of the stomach.
- Endoscopy
- A camera test of the food pipe and stomach to find ulcers or bleeding.
Cardiology
Heart and blood vessels.
What it is: A cardiologist treats heart disease and high blood pressure.
When to see one: See one for chest pain, a racing or irregular heartbeat, breathlessness on mild effort, or a family history of heart disease.
Areas listed under Cardiology:
- Heart Surgery
- Operations on the heart, such as bypass or valve repair.
- Cardiac Rehabilitation
- A supervised exercise and lifestyle programme after a heart attack or surgery.
- Coronary Angioplasty
- Opening blocked heart arteries with a small balloon and stent.
- Electrophysiology
- Diagnosis and treatment of abnormal heart rhythms.
Orthopedics
Bones, joints and muscles.
What it is: An orthopedic doctor treats injuries and conditions of the skeleton and its supports.
When to see one: See one for a fracture, back or knee pain, a sports injury, or a joint that limits daily life.
Areas listed under Orthopedics:
- Joint Replacement
- Replacing a worn hip or knee with an artificial joint.
- Orthopedic Surgery
- Operations to repair bones, ligaments and tendons.
- Sports Injuries
- Treatment of sprains, strains and tears from exercise or play.
- Arthritis Treatment
- Relief for joint wear and pain.
Dermatology
Skin, hair and nails.
What it is: A dermatologist treats skin conditions, including cosmetic concerns.
When to see one: See one for acne, rashes, itching, hair loss, moles that change, or fungal infections.
Areas listed under Dermatology:
- Acne Treatment
- Medicines and skin care that clear pimples and prevent scarring.
- Skin Allergies
- Finding triggers and treating itchy, red or swollen skin.
- Botox Treatment
- Cosmetic injections that smooth lines and wrinkles.
- Dermal Fillers
- Cosmetic injections that restore volume to the face.
Haematology
Blood and blood disorders.
What it is: A haematologist treats diseases of the blood, such as anaemia and sickle cell disease.
When to see one: See one for ongoing tiredness with pale skin, easy bruising, sickle cell care, or abnormal blood test results.
Doctors may sometimes find a few areas filed under a neighbouring group in the profile drop-down (for example Child Vaccinations or Radiation Therapy). Pick the area that matches your work, it will still appear on your profile.
Quick glossary
| Term | Meaning |
|---|---|
| Specialty | The main field of medicine a doctor trained in, for example Cardiology. |
| Category / expertise | A narrower area within a specialty, for example Electrophysiology within Cardiology. |
| Pathology | Laboratory tests on blood, urine or tissue to find or monitor disease. |
| Radiology | Imaging tests such as X-ray, ultrasound, CT and MRI. |
| Prescription | A doctor's written order for medicine. |
| Consultation | An appointment with a doctor, here by video. |
| Referral | A doctor sending you to another specialist for further care. |
| Chronic | Long-lasting, for example chronic kidney disease. |
Frequently asked questions
I registered as a doctor but patients cannot find me.
Check three things: your profile is fully completed, your account is active, and your subscription is active. Also make sure you set schedule timings, otherwise there are no slots to book.
The video call will not start.
Doctors: confirm Zoom is connected under Zoom setting. Patients: allow camera and microphone in the browser, refresh the page and check your internet. If it still fails, contact Support with the appointment date and time.
I did not receive my verification code.
Check your spam folder and that the email or phone number is correct. Wait a minute and request the code again.
How do I see my prescription or lab report?
Sign in and open your appointment or booking. Prescriptions and reports are attached there.
Does DocPlus keep my card details?
No. Payments are handled by our payment partners.
I do not know which specialty to choose.
Use the Specialties dictionary above and search by your symptom. If still unsure, pick the specialty whose symptoms match yours most closely.
Can I get a refund or reschedule?
Contact Support as early as possible with your booking details. Refunds and changes depend on the booking and the partner.
Need more help? Visit Support or contact us. Please also read our Privacy Policy and Terms of use.
